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Author Topic: Hobby King  (Read 1310 times)

Offline al watt

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Hobby King
« on: January 31, 2019, 03:46:29 PM »
Hello Guys   
Just took delivery of a Avios Grand Tundra.   Very nice plane but predictably with bits missing    Luckily some I can sort myself like the screws that go into the control surface horns still in China.  etc.
But it has the springs missing from the tail wheel.
I tried to contact Hobby King Uk but this was pointless as "The computer says NO
Anyone know how best to contact them re the Avios Grand Tundra as I know many,   unlike me,     have had dealings with them in the past.
al

Offline MikeB

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Re: Hobby King
« Reply #1 on: January 31, 2019, 04:49:45 PM »
I have a large box of springs of most sizes and for the tundra.also if you need any ..luckily  mine was complete when I got it.
Let me know if you want some springs

Offline al watt

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Re: Hobby King
« Reply #2 on: January 31, 2019, 05:33:11 PM »
Mike thank you.   I don't mind ordering springs it's just don't know where to get them as HK are almost impossible to contact.   If you can let me know the size and any ideas where to buy them.
Thank s
Al

Offline IanF

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Re: Hobby King
« Reply #3 on: January 31, 2019, 06:24:40 PM »
Easy,
Just log into your account, go to the order number, press SUBMIT CLAIM

Then fill out the form as it comes up.

Thatís it.
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Offline MikeB

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Re: Hobby King
« Reply #4 on: January 31, 2019, 07:36:04 PM »
If your stuck I can drop some at club or post to you

Offline al watt

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Re: Hobby King
« Reply #5 on: February 01, 2019, 09:57:50 AM »
Thank you Mike just done an RMS form to Hobbyking ....Not sure if that will solve the problem as have had no dealings with HobbyMing as Ian calls it?
Shame its pain to deal with   would rather buy from a Hobby shop but they dont have them as everything is fine if the kit is complete    Just hope the electronics work.
Will let you know
al

Offline IanF

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Re: Hobby King
« Reply #6 on: February 01, 2019, 11:16:46 AM »
Looking at the instructions, the control surface horns donít seem to have screws, so maybe they arenít missing, they just donít exist..
Iíve never had any parts missing from HK planes, but did think I was missing screws. I sent in the form and they said to recheck the box, which I was sure was empty. There they were taped to the packaging in a small placcy bag. Maybe worth a recheck for the springs. Do you still have the bag for the rear wheel assy?
Maybe this will help, maybe not...but I hope itís of some help.
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Offline al watt

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Re: Hobby King
« Reply #7 on: February 01, 2019, 04:04:16 PM »
Thanks Ian.   
I will check the box again but did that two nights ago so doubt springs are about..      The servo arms have a collet which has the push rod that goes through it.    You then tighten the screw onto the rod.    Other end has ball joints as in helis

I have modified these so that is not an issue as had clevises

Hobby King have authorised the whole kit to be sent back   Which is impractical as 99% finished assuming electrics work?
All I want is the springs. Or them to send another kit and I will send that new one back minus springs.      So at the moment hope they get back to me
Al
« Last Edit: February 01, 2019, 04:06:19 PM by al watt »

Offline al watt

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Re: Hobby King
« Reply #8 on: February 01, 2019, 05:34:21 PM »
Well Hobby King don't want to help send me springs.   Poor form for my first Buy from them...I worked round missing bits and manual 
Have not checked electrics yet.. Lovely plane but sadly poor back up from Mr HMing
I can not send a 99% complete kit back to risk getting caught up with out of stock or damage problems or even a replacement kit that is missing very important parts.
Poor form me thinks. Last HK kit I buy.  For two missing springs
Mike can you let me know the size of Spring on your GTundra and I will see  if I can order from eBay please..
« Last Edit: February 01, 2019, 05:44:27 PM by al watt »

Offline IanF

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Re: Hobby King
« Reply #9 on: February 01, 2019, 06:11:43 PM »
I have the screws for the collets as I always replace the cheese grade screws that come with kits.

The springs you can get from the likes of Autosave. Just ask to see small throttle return springs for a carb.
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Offline al watt

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Re: Hobby King
« Reply #10 on: February 01, 2019, 06:35:43 PM »
Gee Ian
Thanks  did not know it would be that simple to get springs.. You should get a job with Hobby King  as I have spent hours trying to resolve the missing springs with them with no success.
The collets I don't require as changed these to clevises.
I just hope the electrics work    waiting for a XT90 connector to power up.
Much appreciated
al

Offline IanF

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Re: Hobby King
« Reply #11 on: February 02, 2019, 11:56:47 AM »
six quid  inc postage gets you more springs than you could use in a lifetime.
From Amazon

Iíve bought a pack.

hilka-pro-craft-extension-compression-spring-assortment-200-pcs
Search that in Amazon.

Iíll sell you two springs for six quid 👍🤪
« Last Edit: February 02, 2019, 12:30:17 PM by IanF »
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Offline al watt

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Re: Hobby King
« Reply #12 on: February 02, 2019, 09:43:58 PM »
Hobby King say they will get springs from Hong Kong after the Chinese Holidays   but thanks Ian have ordered springs as you suggested.....

Offline IanF

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Re: Hobby King
« Reply #13 on: February 02, 2019, 10:49:26 PM »
Well Al we will have enough springs between us to sort out every tail wheel assembly in the U.K.
My kit is marked for delivery tomorrow 👍
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Offline MikeB

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Re: Hobby King
« Reply #14 on: February 03, 2019, 10:56:01 AM »
The springs are about 27 mm by 6mm including end connector..i have got about 20 of them if you want a few. PM me witb an address and I will send them if it's easier.


 

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